- New gTLD database
ICANN and change: failure two-thirds of the time
by .Nxt | 4 Jul 2012 |
At first sight, it may seem nonsensical to identify ICANN as failing to change. The organization has explicitly recognized the need to adapt to remain relevant, and has even hard-coded reviews into its bylaws.
Every one of the organization's nine component parts goes through a review every five years, on top of which there are four independent reviews into the organization's functioning every three years. There is even a dedicated staff team and board committee to manage such reviews.
However there are a number of structural and cultural flaws that continue to make such reviews ineffective. They include:
- Imposition of outside views onto a resistant staff
- Focus on process over results
- Widespread failure to communicate effectively and honestly
- A culture of heckling
- Tendency to ignore problems
- Failure to see changes past implementation