Where ICANN has failed and how it can save itself over TAS

For an organization that repeatedly promises to improve its accountability and transparency, ICANN remains dangerously comfortable with providing only the barest details of a crucial software failure it suffered this week.

Literally the day that it was due to close applications on its flagship program to create potentially thousands of new Internet extensions, the organization announced it was suspending its online application system due to "unusual behavior".

Since then the company's COO Akram Atallah has put out a daily update. Other than these few short paragraphs of basic detail, however, the organization has refused to provide any further information, despite global negative coverage.